Refund Policy

1. General Policy

Thank you for choosing Creative Aura. My goal is to deliver professional design services that meet your objectives. This Refund Policy is in place to ensure a clear and mutual understanding regarding payments and refunds. By commissioning any service from Creative Aura, you are agreeing to the terms outlined in this policy.

2. 50% Advance & 24-Hour Satisfaction Guarantee

To initiate any project, a 50% advance payment is required. We offer a satisfaction guarantee on the very first draft of initial design concepts.

• You have 24 hours from the time of delivery to review these initial concepts.
• If, for any reason, you are not satisfied with the initial direction, you must notify us in writing (via email) within this 24-hour window.
• If the request is made within the 24-hour period, a full refund of your advance payment will be processed within 7 working days.

3. After the 24-Hour Review Period

If we do not receive a refund request from you in writing within the 24-hour period, the project will be considered active and approved. After this point, the 50% advance payment and any subsequent payments become strictly non-refundable. This policy is in place to ensure that projects move forward in a timely manner and that our creative time is respected.

4. Client Cancellation

Should you choose to cancel your project for any reason after the initial 24-hour period, all payments made up to that point are non-refundable. Creative Aura will provide you with all completed and paid-for work files, but will not be liable for any further work or refunds.

5. Revisions vs. Refunds

Our design process includes a set number of revisions as outlined in our project proposal. The purpose of these revisions is to refine the design to your satisfaction. A refund will not be issued on the basis of "not liking" a design after the initial 24-hour guarantee period has passed. The solution for dissatisfaction is to utilize the revision process, not to request a refund.

6. Acknowledgment of Work Completion

By making a payment to Creative Aura, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. If you have any questions, please address them before starting the project.